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Facility: all on the shelves

In developed countries, the market of service facilitation has long been established and has become a self-sufficient industry.  It involves up to 10% of the working population of the country, 1-2% of GDP falls on the facilitation of services.  The specialty “Facility Management” is an integral part of the training programs of many leading universities and colleges in the United States and Western Europe.

In Ukraine, there are also companies that provide services for the complex servicing of enterprises and buildings, and declare themselves as a facilitity of companies ready to offer a full range of services, which includes this concept.  But is Ukrainian consumer ready to purchase a service?

Fasilitas (lat) – comfortable.  One of the main components of Facility Management can be called the coordinated work of all life support systems of a building or enterprise: cleaning the interior and the territory, taking out the garbage, maintaining communications, operating the vehicle fleet, security, etc.

Companies that are branches of foreign corporations will not be surprised with the availability of a service, and they are the first buyers of such a service in terms of consumer culture.

Western companies have already passed the stage when management is engaged in absolutely everything.  They value their resources and professionalism, which implies a focus on business development and business process improvement.  Therefore, support functions, such as the organization of a comfortable life activity of an enterprise, are outsourced to professionals in their industry.

If you make cars, sell household appliances, etc., you should be focused on your production and / or increase in sales, for this all business and auxiliary processes should be organized.  Auxiliary processes are not part of your core business process, it is an additional component.  You must come to a clean room with a working communication, breathe clean air, not think about where to find a contractor who will eliminate the leakage of the crane.  Facility, it’s like the multi-armed goddess Shiva, who single-handedly manages all the supporting processes of the company.

Facility company will take care of your office, manufacturing, factory.  With a good Facility company, you will get rid of everyday problems and you will be engaged only in your direct business.  You do not need to look for plumbing, if you have broken the tap, or to call the high-rise workers to wash the windows, or to choose the laundry that will clean your clothing, this will all be focused in one company with which you have a contract.

Our lag in the development and consumption of services by the Facility Management is palpable.  We still do not understand how to outsource the full maintenance of our building or our company.  And the main competitor is the owner of the building, who seeks to do everything himself.  In developed countries, management is not only the maintenance of the building in the proper form, but also the saving of its resources.  The 2000s were a period of significant increase in the cost of consumed resources (electricity, water), and the company’s facilitation began to offer not only building management, but also efficient use of consumed resources.  In the same period, the first CAFM technological solutions (building infrastructure management systems) began to actively develop, which makes facilitation business more transparent and controllable for the client.

In Ukraine, the market for the consumption of services, though weak, is developing.  Companies offering these services are proactive, and in this market there is already healthy competition.  Competition for us is not always bad, and healthy competition (not to be confused with banal dumping) encourages us to try even better.  The consumer only benefits from this, because he receives quality services and reliable partners who value their clients and always try to offer better and more than other business colleagues.

Summing up, 5 main functions of facility can be noted:

1.Systematic and coordinated management of physical objects, infrastructure and equipment for their long-term life.

2.Minimizing the risks and costs throughout the entire life cycle of the facility.

3.The program for managing a real estate object is a business plan for managing a real estate object, which provides a rationale for the most effective use of the object, as well as a set of measures for its implementation.

4.Automation of building management and its infrastructure. Transparency, efficiency and the ability of the customer to control all processes.

5.Facility manager must understand the principles of business administration, architecture, engineering and communication psychology. Such a specialist should create an atmosphere that is conducive to work and convenient for recreation.

We look to the future with hope, and we believe that the global trend of development of facilitation will be present in Ukraine.  Our facilities of the company will actively develop and, possibly, will make a healthy competition in the neighboring markets.

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Outstaffing or outsourcing?

Outstaffing or outsourcing, many people put the same meaning in these different concepts.  Although both terms imply the performance of work at your enterprise by the staff of another company, at the same time, there are significant differences.

Outstaffing is the withdrawal of an employee for the staff of the client company and his designation in the staff of the contractor company.  At the same time, nothing changes for an employee; he works in the same place and position, the same salary and duties remain.  But duties as an employer are now performed by a contracting company.

In turn, staff outsourcing involves the involvement of freelance employees to perform non-core functions of the company.

As a rule, when outstaffing, entire departments that perform the same function throughout the entire work of the company are transferred.  For example, employees of the accounting department, representatives of working specialties – loaders, drivers, cleaners.

When outsourcing attract personnel to a one-time job, which is not peculiar to the direct activity of the company, as a rule, it is IT specialists, designers, couriers, security, etc.  In this case, payment is made for a particular work or project.  The specialist actually does not have a workplace, he determines the work schedule himself, and his work is paid only for actually completed tasks.

When outstaffing, the same employee has a job, formalization, and receives his salary on a monthly basis (and not for each individual task).

Each form of recruitment has its own advantages and disadvantages.

If at outstaffing, employees in fact work for a stable salary and stipulated bonuses, then at outsourcing the salary level determines the complexity of the project, its duration, and the uniqueness of the service provided.

Advantages for the company-customer at outstaffing are:

– reduction of costs and taxes on staff;

– responsibility for the work performed and the staff is transferred to the outstaffing company;

– payment for the services of an outstaffing company is fully paid to the costs of the enterprise, thereby reducing the income tax;

– retaining staff who knows all the nuances of the company;

– employees hired out of state are not listed as enterprise personnel and are not taken into account when determining the size of a company by number.  Therefore, it is possible to operate as a small business and enjoy preferential tax treatment;

– engaging specialists from other cities and regions, without opening branches and representative offices there.

Among the main disadvantages of outstaffing:

– the possible absence of a single coordinator of the outstaffing staff on the part of the agency, frequent changes of coordinators;

– Employment on the model of out-staffing out-of-state company can serve as a barrier for new employees in hiring;

– maintaining commercial secrets and loyalty to the company.

The interest in outstaffing is increasing when it is most urgent for companies to reduce staff, reduce staff costs, without reducing the volume of duties.

Benefits of outsourcing:

– By outsourcing individual non-core business activities, the company can pay more attention to the core business functions that generate profits;

– outsourcing eliminates problems with the search and training of personnel necessary to perform specific work and unclaimed on an ongoing basis;

– the company gets the opportunity to use the services and equipment of high quality;

Disadvantages of outsourcing:

– too “carried away by” outsourcing, a company can transfer too many spheres of its activities to be performed by third parties, thereby depriving themselves of many opportunities;

– management efficiency may suffer;

Summing up, outsourcing is economically beneficial when hiring personnel for work that is not related to the main activity of the company and refers to specific types of work.

Choosing this or that form, each company must decide for itself what it wants to get at the exit.If she needs employees with a permanent list of duties and salary that are embedded in the internal processes of the company and nominally to be part of the team, then you need to choose outstaffing.  If highly specialized specialists are needed for a certain type of work or a project that is paid for a specific task, then outsourcing will be suitable.

We offer both types of services.  We can act as a company that provides outstaffing services – we will take your staff and enroll in our staff, but in fact, nothing will change for your staff.

Our advantages are the high responsibility of our administrative managers who oversee the project.  Additionally, the central office conducts a weekly quality control in order to keep abreast of the work of the personnel at the facilities and promptly respond to various situations if such arise.

We also take one-time services for outsourcing.  We have specialists and necessary equipment for one-time general cleaning services, which may include window cleaning, carpet cleaning, furniture, facade cleaning, high-altitude cleaning work.  We will clean your ventilation with special equipment or carry out minor repairs to furniture, replace light bulbs, transplant flowers.  You do not need to keep a permanent specialist for such orders, you do not spend money on expensive specialized equipment or the purchase of professional chemistry.

You get only the result, without interrupting your business processes.